FAQ

BEFORE BOOKING

We are open Monday to Friday 8.30-18.30m, Saturday 9.00- 14.00, Sunday we are closed. In case you need service out of the working hours, you can set an arrangement, calling on our hotline phone.
For services between 20: 00 pm - 08: 00 am, €12 additional collection is applied.
Delivery/collection to/from within Sofia city limits between 08.00 - 20.00 is free of charge. Out of the above hours €12 additional collection is applied. For delivery/collection to/from any address,hotel, Airport or train / BUS station in Bulgaria, "One-way rental fee" applied . The fee is calculated automatically upon the booking. (For more information, please check our Terms and Conditions).
If within Sofia city limits, the address of returning is different than this of initial rental, the service is free of charge. Returning to a city other than the one of rental is "One-way rental" and is only available if one of the cities is Sofia and the minimum rental period is 3 days. Depending on the distance an additional fee will be charged. The fee is calculated automatically upon the booking. Example: rental in Sofia, retuning in Varna, additional fee is € 85; rental in Plovdiv, retuning in Sofia, additional fee is € 35; rental in Plovdiv, retuning in Varna - not available; (For more information, please check our Terms and conditions)
Тhe tenant must hold a driving license from at least 2 years, and to be at age of, as follows: At least 20 years to rent a car of Class Economy; At least 22 years to rent a car of Class Compact; At least 23 years to rent a car of all other Classes.Tenant under 20 year of age or with driving experience of less than 2 years pays “Fresh driver” fee of € 5 per day. There might be restrictions upon some classes rental.
The cost is calculated basing on the type of vehicle you choose, rental period and season. Using the reservation form, your rental price will be quickly calculated. The system automatically recognizes all discounts, additional taxes and promotions. In case you make your booking on phone, you will get all the information about the price and additional costs from our employee.
There are no “Hidden fees” in NAYCAR. You are completely informed about the final price, upon your booking. The costs of the additional equipment and extras are presented in our rental terms “Optional equipment”
Travelling abroad is allowed on prior request or upon booking. Driving to any country is permitted without restrictions. The charge to visit neighboring country is €50. For each next country the additional fee is €25, but the total is not higher than €150 for the entire rental.
It is allowed to rent a car and to drive with foreign driving license. The license must be valid for the whole rental period.
There is no limited mileage, both for driving in the country and abroad .
Fuel is not included in the rental price. Generally, our company’s fuel policy is “FULL to FULL” – the car is handed over full and it must be returned full. In case of missing fuel, the client pays the deficiency and additional fee of € 10. !!! “Prepaid fuel” option – Upon the beginning of the rental, you can pay for full tank with 5% discount and to return the car empty.

INSURANCES AND DEPOSIT

Тhe cars have full insurance. The lessee bears responsibility in the following cases: damage occurred due to his fault; damage occurred due the fault of an unknown perpetrator; in case of theft; Tenants liability is limited to the amount of the deposit. The Tenant could be completely exempt from responsibility by purchasing “FULL INSURANCE” option.
Compulsory “Motor Third Party Liability” Insurance (TP). Daily rentals include the fee limited Liability for damage or Collision damage waiver(CDW) and theft(TW) up to the amount of the Deposit.
The deposit is amount of money detained in cash or by credit card for the whole rental period, as a guarantee in case of: Damage (Exempt, in case of prior purchase of “Full insurance” option); Fuel deficiency (Exempt, in case of prior purchase of “Prepaid fuel” option); Loss of GPS, radio panel, car papers, key etc.; Theft (Exempt, in case of prior purchase of “Full insurance” option); The lessor preserves the right to refuse to accept deposit in cash.

BOOKING

Dialing our phone number 00359 889 999 889, you will be able to book a car in case the rental starts in less than 24h. Generally, a booking by phone is acceptable in all cases, but we strongly recommend making your reservation through the company’s site or writing an e-mail to.
Upon the booking, we offer two options: „PAY LATER“ – reservation without prepayment, the booking is guaranteed, no discounts applicable; „PAY NOW“ – prepaid reservation, all available discounts are automatically applied. Partial (20% of the total rental amount) or full prepayment required.
Delivery/collection to/from within Sofia city limits between 08.00 - 20.00 is free of charge. Out of the above hours €12 additional collection is applied. For delivery/collection to/from any address,hotel, Airport or train / BUS station in Bulgaria, "One-way rental fee" applied . The fee is calculated automatically upon the booking. (For more information, please check our Terms and Conditions).
If within Sofia city limits, the address of returning is different than this of initial rental, the service is free of charge. Returning to a city other than the one of rental is "One-way rental" and is only available if one of the cities is Sofia and the minimum rental period is 3 days. Depending on the distance an additional fee will be charged. The fee is calculated automatically upon the booking. Example: rental in Sofia, retuning in Varna, additional fee is € 85; rental in Plovdiv, retuning in Sofia, additional fee is € 35; rental in Plovdiv, retuning in Varna - not available; (For more information, please check our Terms and conditions)
Тhe tenant must hold a driving license from at least 2 years, and to be at age of, as follows: At least 20 years to rent a car of Class Economy; At least 22 years to rent a car of Class Compact; At least 23 years to rent a car of all other Classes.Tenant under 20 year of age or with driving experience of less than 2 years pays “Fresh driver” fee of € 5 per day. There might be restrictions upon some classes rental.
The cost is calculated basing on the type of vehicle you choose, rental period and season. Using the reservation form, your rental price will be quickly calculated. The system automatically recognizes all discounts, additional taxes and promotions. In case you make your booking on phone, you will get all the information about the price and additional costs from our employee.
top_offer_NAY
There is no selected car class in current office. Please choose another Class!